At hb444, protecting the personal data of every player in Bangladesh is a core responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data when you use the hb444 platform.
Our Commitment
hb444 handles every piece of personal data with care, transparency, and purpose. Here are the six principles that guide how we manage your information.
hb444 collects only the personal data that is strictly necessary to operate the platform, verify your identity, process payments, and comply with anti-money-laundering obligations. We do not collect data for its own sake.
hb444 does not sell, rent, or trade your personal information to any third party for marketing or commercial profiling purposes. Your data belongs to you — we are its custodian, not its owner.
All data transmitted between your device and hb444.app is protected by industry-standard 256-bit SSL encryption. Sensitive fields such as payment details and login credentials are encrypted both in transit and at rest.
hb444 operates a mandatory Know Your Customer process to protect players and prevent fraud. KYC documents — including National ID and payment account screenshots — are stored securely and used solely for verification.
Registered players can request access to, correction of, or deletion of their personal data at any time by contacting hb444 support. You are in control of what hb444 holds about you and how it is used within applicable legal limits.
This Privacy Policy is written in plain English and kept permanently available at hb444.app/privacy-policy. Any material changes are communicated to registered players via email before they take effect, so you always know where you stand.
This Privacy Policy applies to all personal data collected and processed by hb444 in connection with the operation of hb444.app and any related services offered to players in Bangladesh. By registering an account, making a deposit, or otherwise using hb444, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of hb444 and contact support to close your account.
This policy should be read alongside hb444's Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your relationship with hb444.
hb444 collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically through your use of the website, and from third-party sources such as payment processors and identity verification services. The categories of data we collect are described below.
When you create a hb444 player account, we collect the following information:
To comply with anti-money-laundering (AML) obligations and to protect all players on the platform, hb444 requires identity verification before processing any withdrawal. KYC documents we may collect include:
hb444 records transaction data associated with your account including deposit amounts, withdrawal requests, payment methods used, transaction timestamps, and transaction reference numbers. hb444 does not store full mobile banking credentials or PINs — payment authentication is handled directly by your mobile banking provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank). hb444 receives only a transaction confirmation reference from the payment provider.
When you use hb444.app, we automatically collect technical and behavioural data including:
This usage data is collected for platform security, responsible gaming monitoring, product improvement, and fraud prevention purposes.
If you contact hb444 via live chat, email, or any other support channel, we retain records of that correspondence including the content of your messages, the date and time of contact, and the resolution outcome. This data is used to provide consistent customer support and to improve our service quality.
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Account Data | Name, DOB, address, mobile, email, username | Account creation & authentication |
| KYC Documents | NID, passport, proof of address, payment account screenshot | Identity verification & AML compliance |
| Payment Data | Transaction amounts, method used, timestamps, references | Payment processing & fraud prevention |
| Usage Data | IP, device, pages visited, game sessions, wager history | Security, responsible gaming, analytics |
| Communications | Live chat logs, email correspondence | Customer support & quality improvement |
| Cookie Data | Session tokens, preference flags, analytics identifiers | Platform functionality & analytics |
hb444 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose not listed below without first obtaining your consent or being required to do so by law.
hb444 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
To process deposits and withdrawals, hb444 shares transaction data with the relevant mobile banking and bank transfer providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers receive only the transaction details necessary to complete or verify the payment and are bound by their own privacy and data security obligations.
Where hb444 uses a third-party identity verification service to assist with KYC document checks, your submitted documents (NID scan, passport page) may be processed by that service provider acting as a data processor on hb444's behalf. Such providers are contractually prohibited from using your data for any purpose other than fulfilling the verification service.
Games on hb444 are supplied by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the session data necessary to operate the game (a session token and stake value). They do not receive your full name, NID, or payment details. Game providers are required to maintain their own data security standards as a condition of operating on the hb444 platform.
hb444 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law — for example, in response to a lawful order, a court subpoena, or an AML investigation. In such circumstances, hb444 will disclose only the minimum data required by the relevant legal demand and will notify you of the disclosure where permitted by law to do so.
In the event that hb444 undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, hb444 will notify registered players by email in advance of the transfer and will ensure that the receiving entity is bound by equivalent privacy obligations.
hb444.app uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot be used to access other data on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account state, prevent CSRF attacks, and keep the platform functional. Cannot be disabled without breaking core site features. | Session / Up to 24 hours |
| Functional | Remember your display preferences (language, odds format), game lobby filter settings, and notification preferences between sessions. | Up to 90 days |
| Analytics | Collect anonymised usage statistics (pages visited, session length, most-played games) to help hb444 improve the platform. Data is aggregated and not linked to your individual identity. | Up to 12 months |
| Security | Detect suspicious login behaviour, flag unusual activity patterns, and support hb444's fraud prevention systems. | Up to 30 days |
You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear cookies on exit, or prompt you before storing a cookie. Disabling strictly necessary cookies will prevent hb444 from maintaining your login session and may significantly impair your ability to use the platform. Disabling analytics cookies will not affect your ability to play games or make transactions.
hb444 does not use advertising or marketing cookies. We do not embed third-party tracking pixels from social media networks or advertising platforms on hb444.app.
hb444 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable AML, financial record-keeping, and data protection obligations. The table below summarises our standard retention periods.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML compliance & dispute resolution |
| KYC Documents | Duration of account + 5 years post-closure | AML & regulatory obligation |
| Transaction Records | Duration of account + 5 years post-closure | Financial record-keeping obligation |
| Game Session Logs | 24 months from session date | Dispute resolution & fair play auditing |
| Support Communications | 3 years from date of communication | Quality assurance & legal claims |
| Cookie / Analytics Data | Up to 12 months from collection | Platform analytics |
When the applicable retention period expires, hb444 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated statistical data (such as overall platform usage metrics) may be retained indefinitely as it cannot be used to identify any individual player.
As a registered player on hb444, you have a number of rights in relation to your personal data. hb444 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers.
You have the right to request a copy of all personal data hb444 holds about you. Submit an access request by emailing [email protected] with the subject line "Data Access Request" and your registered account details. hb444 will respond within 30 days with a structured summary of your data.
If any personal data hb444 holds about you is inaccurate or incomplete, you have the right to request its correction. Contact hb444 support via live chat or email with the corrected information and supporting documentation where required (for example, an updated address will require a new proof-of-address document).
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. hb444 will honour erasure requests to the fullest extent possible, subject to retention obligations described in Section 5. Data subject to mandatory AML or financial record-keeping retention cannot be deleted early.
You have the right to request that hb444 restrict the processing of your data — for example, while a dispute about data accuracy is being resolved, or while an objection to processing is under consideration. During a restriction period, hb444 may store your data but will not actively process it except for the purpose of storage or with your consent.
Where hb444 processes your data based on your consent or on the performance of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service if you choose.
You have the right to object to hb444 processing your personal data for direct marketing purposes at any time, with immediate effect. You also have the right to object to processing based on hb444's legitimate interests — hb444 will consider your objection and cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
hb444 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
While hb444 takes all reasonable precautions to secure your data, no internet-based system can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for hb444, enable 2FA, and never share your login credentials with any other person.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hb444 handles your personal data, please contact us through the following channels. All privacy-related correspondence must be submitted in English.
hb444 reviews and updates this Privacy Policy periodically to reflect changes in platform features, data practices, or applicable legal requirements. The current version is always available at hb444.app/privacy-policy. The effective date at the top of this page indicates when the current version came into force. Material changes will be communicated to registered players by email at least 7 days before taking effect.
By continuing to use hb444 after a revised Privacy Policy has been published and communicated, you are deemed to have accepted the updated terms. If you do not accept a revised Privacy Policy, you may close your account by contacting support before the effective date of the change.
Our support team is available 24/7 to address any concerns about your personal data. You can also explore our FAQ, review our Responsible Gaming policy, or head to the casino.
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